Refund, Return & Replacement Policy

Due to health, hygiene, and sanitary regulations, vapor devices, open coils, and e-liquid bottles cannot be returned or refunded once unsealed or used.

Dead-on-Arrival (DOA) Guarantee:

In the rare event that a factory-sealed disposable vape is unchargeable, fails to fire, or has an autodefect out of the box, we provide an immediate rider replacement within 60 minutes.

How to Claim DOA Replacement:

• Contact our WhatsApp dispatch support within 2 hours of receiving your delivery.
• Send a clear 10-second video demonstrating the charging or firing defect along with a photo of the serial code.
• Our dispatch team will immediately assign a replacement rider with a brand new sealed unit.